“I remember walking into the office and all the rooms in Airbnb's office are very unique spaces that look like Airbnbs, but of course this was the one room with all white walls and just a gray flat rectangle table. And I walked into the room and there were five of them seated around the table and they had a pack of papers in front of them, and they went on taking turns quietly reading from the papers all the things that they saw that I was doing wrong and all the things that they didn't like about me. And it was a really hard moment there. I went through all the usual stages of grief when one hears feedback, which is just immediate want to respond to be like, "Oh, well there was a good reason for that." And, "That's not how it actually was," and, "This is why I did that." But luckily I had, thank goodness, I had the sense to just listen and not respond in that way. Clearly, what they were telling me is that that was one of the things that was missing. And so I heard them out and took it all in. And regardless of each individual thing, what was very clear was that the missing piece, the theme that was across all of that is that I hadn't earned their trust. So whether how right or how wrong what I was doing was is the key piece is that I wasn't bringing the team along with me. They had no idea that they could trust in what I was trying to build and what I was trying to shape and that I cared about them and that I had their best interest and shared goals at heart. And that was absolutely my fault.”