“One of my clients, he was running a division and one of his people was not doing it right, not doing it right, not getting the right kind of data, not having to do the right kind of analysis, whatever it was. We were talking about it and I said, "Well, how come you have another feedback with her?" And he said, "You know, she's just going to cry. She's just going to cry. She's older, whatever, she's just going to cry. It's going to be too uncomfortable, whatever." So we worked, we talked and talked and talked. I gave him a script. We really worked it out and he agreed that he would go in and have that conversation with her, which he did. And he reported back to me and he was shaken. She cried. Of course she did. She cried. That's what he knew she was going to do. And so she was upset and she went home early and the whole thing. The next day she came in and she said, "Thank you so much for telling me that. I wish someone had told me that 15 years ago. I think I could have had a different career."”